Returns are straightforward when you reach out with the right details.
If your return is received and approved after inspection, your refund is processed back to the original payment method. Exchanges are limited to defective or damaged items, and the return process begins by contacting support with your order details.
Once your return is received and inspected, we’ll let you know the outcome.
If your return is approved, your refund will be processed to the original payment method. If it is not approved, we’ll notify you after the inspection review is complete.
Exchanges are limited to defective or damaged items.
Damaged or defective items
We only replace items if they are defective or damaged. If you believe your item qualifies, contact support with your order information and a short description of the issue.
How to start
To begin a return or exchange, contact our support team and include your order number along with the reason for the request. We’ll respond with next steps and any return instructions that apply.
Need to begin the process?
Use the support page to contact us and start your return request. Include your order number and the reason for the return so we can review it quickly.
Shipping costs are non-refundable unless the return is due to our error.